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PREVI’S new website was rolled out in October and significantly boosted the participants’ access to information available on the Internet. The novelty, together with the increase in the simple loan hiring limit for Plano 1 in that period, allowed the average simultaneous operations carried out on the site to remain above 1,000.

In the new website, the information is organized per benefit plan, i.e., there are specific areas for PREVI Futuro, Plano 1 and for Capec. There is also a special area for Simple Loans and Mortgages, which are called “products.” Under each theme, among other information, visitors can find questions and answers, the respective forms, and the regulations.

Another important structural change is that all self-service options appear right on the site’s main page. By entering one’s registration number and password, the options menu only shows the operations that are part of the participant’s profile, as per the person’s plan and status.

News also got the spotlight on the main page. There are different hierarchical levels, from illustrated stories to smaller headlines.

PREVI inaugurated its Automatic Telephone Services in 2000. A lot of improvements have been implemented since then. This has been very positive for participants, since demand has only increased each year. In 2000, 178,236 calls were serviced. In 2008, 350,813.

The toll-free customer service segment, provided at 0800-729-0505, consolidated itself in 2008. The services were provided via two groups, one focusing on benefits while the other on participant operations. The change optimized the member service process, allowing for increased capacity.